Returns


If you wish to return or exchange an item you must contact us within 14 days of receipt and return the item within 28 days of receipt. Unfortunately we cannot offer a refund or exchange if the given time has elapsed.

For returns please contact us at info@violethouse.co.uk.

We recommend sending returns via recorded post.

We will contact you when we receive your return and your refund will be processed within 7 days. For exchanges on handmade items please allow up to 10 working days for your replacement to be made and dispatched.

 

 

Unfortunately we cannot refund or exchange custom orders.